Frequently Asked Questions
Each product has a description on its page containing important information about the product, such as the material it is made from and its size. We also recommend consulting the size guide before ordering. You can contact us by phone or email, and we will help you choose the right size. You can find our contact details here.
Yes, for installment payments we use TBI Bank's partner service. At checkout, select TBI BANK as the payment method and then place your order. You will be automatically redirected to the TBI BANK portal, where you will enter the details required for installment payments.
For in-stock products, the delivery time is 1-3 business days, except during very busy periods (e.g., Christmas, Black Friday). For made-to-order products, the delivery time may vary between 7 and 14 business days, depending on material availability and the time of year.
Yes! You can choose a delivery address different from the billing address during checkout, and in the order notes you can specify all the necessary details so that we can make sure we prepare the gift just the way you want it.