Natural fur has a leather base, strands of different lengths and a natural, irregular sheen. Synthetic fur has a textile backing and a uniform appearance. In the showroom we present the product and the details of the execution.

Yes. Each product is accompanied by a warranty certificate and commercial documents.

The price is influenced by the quality of the leather, thread density, cutting technique, finish, accessories, and workmanship.

No. Mink = mink (same type of fur). The difference is only in name (regional/commercial usage). In general, male mink has larger pelts and slightly more robust hair, while female mink may have finer hair. However, the differences depend on the farm and the finish; it is the final product that matters.

Yes. Being a natural material, there may be slight variations in shade and texture. Upon request, we can send actual photos or video before delivery.

Mink is one of the most durable and versatile furs, suitable for repeated wear.

The weight depends on the cut and execution technique. Models made using special techniques (layout) are lighter.

The warmth depends on the density of the fur, length, cut and lining. We advise you based on the temperatures you want to wear it in.

Long-haired furs may appear to shed more hair, especially in areas of friction. Proper maintenance is essential. Mink being a short-haired, dense fur, generally does not shed hair.

If the garment gets slightly wet, shake off excess water, place it on a wide hanger and let it air dry naturally (not near a radiator or dryer). After drying, shake again and brush gently with a special brush. For heavy moisture, we recommend professional cleaning.

A little hair loss, especially at the beginning or after storage, is normal. If you notice consistent heavy hair loss or gaps, it may be caused by excessive friction, humidity or improper handling. In this case, we recommend a showroom evaluation or professional cleaning.

On a wide hanger, in an airy space, without pressure between clothes, in a textile bag (not plastic), away from light and heat.

No. The fur needs to breathe; plastic and vacuuming can damage the skin.

Yes. Avoid applying perfume directly to the fur. For persistent odor, professional cleaning is required.

With a special fur brush, gently, in the direction of the hair.

Each product has a description on its page that contains important information about the product, such as the material it is made of and its size. We also recommend consulting the size guide before ordering. You can contact us by phone or email and we will help you choose the right size. You can find the contact details here .

If the desired product size or variant is displayed on our website as "In Stock", then the product is available and can be ordered.

If a product is not currently in stock, the delivery time may take depending on the availability of materials. In any case, for exceptional delivery time situations, we will contact you after placing the order to send you the delivery time. We recommend that you contact us by phone or email if you want a product out of stock. You can find the contact details here .

Yes, for certain models. The time frame varies depending on the material and complexity.

After visiting a product page, you will be able to add it to your cart. After you have chosen the products you want to order, you can visit your basket and then go to the Checkout page to complete your order. If you encounter difficulties, do not hesitate to contact us by phone and we will assist you and place the order for you. You can find the contact details here .

You can choose between several payment methods, such as cash on delivery, bank transfer or secure online payment with your card. Follow the steps in Checkout and it will be very easy for you to choose your preferred payment method.

Yes, for payment in installments we use the service of partners from TBI Bank. At checkout, select TBI BANK as payment method then place your order. You will be automatically redirected to the TBI BANK portal where you will fill in the necessary details for payment in installments.

In many cases, yes (sleeve length, hem, coat length, etc.), depending on the model.

Yes. You fill in the billing information when placing the order or contact us later.

For the products in stock, the delivery time is 1-3 working days, except for very busy periods (eg Christmas, Black Friday). For products made to order, the delivery time can vary between 7 and 14 working days, depending on the availability of materials, but also on the period.

If after delivery you realize that the product is damaged or has technical faults, fill out the return form here . Or, if you've simply changed your mind, don't forget that you have the legal right to return the product to us within 14 days. If you need help making the return, don't hesitate to contact us by phone or email.

Yes! You can choose a different delivery address than your billing address in the checkout steps, and in the order notes you can specify all the necessary details for us to make sure we prepare the gift the way you want it.

Products delivered by courier are packaged in protective foil and placed in boxes for transport. They come with a textile cover and a special hanger.

Yes, we deliver internationally via DPD or DHL. Delivery time and cost vary depending on the destination. When completing the order you can select the delivery address and the shipping cost will be displayed. If you are unable to do so, you can contact us and we will help you place your order.

Yes, any customs duties are the responsibility of the customer and depend on the legislation of the destination country.