Natural fur has a leather backing, fibers of varying lengths, and a natural, irregular sheen. Faux fur has a textile backing and a uniform appearance. In the showroom, we present the product and its craftsmanship details.

Yes. Each product comes with a warranty certificate and commercial documents.

The price is influenced by the quality of the hides, thread density, cutting technique, finishing, accessories, and labor.

No. Nurcă = mink (the same type of fur). The difference is only in the name (regional/commercial usage). Generally, male mink has larger pelts and slightly coarser fur, while female mink may have finer fur. However, the differences depend on the farm and finish; the final product is what matters.

Yes. As it is a natural material, slight variations in color and texture may occur. Upon request, we can send real photos or a video before delivery.

Mink is one of the most durable and versatile furs, suitable for repeated wear.

Weight depends on the cut and construction technique. Models made using special techniques (layout) are lighter.

Warmth depends on fur density, length, cut, and lining. We will advise you based on the temperatures at which you plan to wear it.

Long-haired furs may appear to shed more, especially in areas subject to friction. Proper care is essential. Since mink has short, dense fur, it generally does not shed.

If the coat gets lightly wet, shake off the excess water, place it on a wide hanger, and let it air-dry naturally (not near a radiator or dryer). Once dry, shake it again and gently brush it with a special brush. For heavy moisture, we recommend professional cleaning.

Some slight hair loss, especially at the beginning or after storage, is normal. If you notice constant heavy shedding or bald spots, it may be caused by excessive friction, moisture, or improper handling. In this case, we recommend an evaluation in the showroom or professional cleaning.

On a wide hanger, in a well-ventilated space, without pressure between garments, in a fabric cover (not plastic), protected from light and heat.

No. The fur needs to breathe; plastic and vacuum sealing can damage the hide.

Yes. Avoid applying the perfume directly to the fur. Professional cleaning is required for a long-lasting scent.

Gently, in the direction of the fur, using a special fur brush.

Each product has a description on its page containing important information about the product, such as the material it is made from and its size. We also recommend consulting the size guide before ordering. You can contact us by phone or email, and we will help you choose the right size. You can find our contact details here.

If the desired product size or variant is displayed on our website as "In Stock," then the product is available and can be ordered.

If a product is currently out of stock, the delivery time may vary depending on the availability of materials. In any case, for exceptional delivery times, we will contact you after your order is placed to inform you of the delivery time. We recommend contacting us by phone or email if you would like a product that is out of stock. You can find our contact details here.

Yes, for certain models. The timeframe varies depending on the material and complexity.

After visiting a product page, you will be able to add it to your cart. After choosing the products you want to order, you can visit your cart and then go to the Checkout page to complete your order. If you encounter any difficulties, do not hesitate to contact us by phone; we will assist you and place the order for you. You can find our contact details here.

You can choose from several payment methods, such as cash on delivery, bank transfer, or secure online payment with your card. Follow the steps in Checkout, and it will be very easy to choose your preferred payment method.

You will need to contact us before placing the order to confirm the product details, then you can apply directly with TBI BANK by completing this form:

https://tbibank.ro/landing-pages/mareusro/

PAYMENT IN INSTALLMENTS WITH A CREDIT/SHOPPING CARD - UP TO 8 INSTALLMENTS

If you have a shopping card from Banca Transilvania, UniCredit Bank, or Garanti Bank, you can opt to pay in installments. You will need to contact us before or after placing the order so that we can send you a special link where you can pay directly with your card and choose the number of installments.

Payment in installments with a Raiffeisen Bank shopping card is available only at the Mareus store in Bucharest.

In many cases, yes (sleeve length, shaping, coat length, etc.), depending on the model.

Yes. You fill in the billing details when placing the order or contact us afterward.

For in-stock products, the delivery time is 1-3 business days, except during very busy periods (e.g., Christmas, Black Friday). For made-to-order products, the delivery time may vary between 7 and 14 business days, depending on material availability and the time of year.

If, after delivery, you notice that the product is damaged or has technical defects, complete the return form here. Or, if you have simply changed your mind, remember that you have the legal right to return the product to us within 14 days. If you need help processing the return, do not hesitate to contact us by phone or email.

Yes! You can choose a delivery address different from the billing address during checkout, and in the order notes you can specify all the necessary details so that we can make sure we prepare the gift just the way you want it.

Products delivered by courier are wrapped in protective film and placed in boxes for transport. They come with a fabric cover and a special hanger.

Yes, we ship internationally via DPD or DHL. Delivery times and costs vary depending on the destination. During checkout, you can select the delivery address, and the shipping cost will be displayed. If you are unable to do so, you can contact us, and we will help you place the order.

Yes, any customs duties are the customer's responsibility and depend on the legislation of the destination country.